Touchpoints

Why the employee experience is everything in health care


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Customer experience is only as good as the employees who deliver it. In this episode, Wellframe's Michele Gabron and Chief Customer's Ingrid Lindberg describe their vision for employee experience, including efforts to create authentic connection and the importance of fair compensation. They describe bright spots, explain why it's long past time for a life-work balance paradigm, and share thoughts for leaders whose teams have worked the front lines of the pandemic.

This episode is brought to you by Wellframe.

Additional Resources

Global Benefits Attitudes Survey 2022 - WTW (wtwco.com)

STOP asking your employees if they want to go back to the office. - Chief Customer, LLC

The future of work - Chief Customer, LLC

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TouchpointsBy SmartBrief