Big tech doesn’t care about medium-sized businesses—but is AI really the solution? On this week’s podcast, Paul is fresh off the plane from Phoenix, Arizona, where he was speaking to business owners at the Inc. 5000 Conference. As he gives Rich a full report, they discuss the specific needs of the “SMB”—small-to-medium-sized business—and how little interest the software industry has in the very large middle of the business spectrum. Can AI help these orgs get the software they actually need?