This week on Fixed Ops Mastermind: Chris Craig of RockED and Jeff Daniel of Maple Hill Auto Group join us to speak on the concerning turnover rates within our industry, and how we can get those numbers down!!

Where to find Chris Craig:

https://www.linkedin.com/in/chris-topher-craig

https://www.rocked.us/technician-skills

Where to find Jeff Daniel:

https://www.linkedin.com/in/jeff-daniel-8200a616

https://www.maplehillauto.com/dealership/staff.htm

This episode is brought to you by:

PartsEdge

https://www.partsedge.com/

Automotive Warranty Network INC

https://www.awninc.com/

Petra Automotive Products

https://petraautoproducts.com/

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Chapters:

00:00 = Intro

00:56 = Reimagining the Service Department Culture

13:25 = Technology and Innovation as Retention Tools

37:28 = Bridging the Gap Between Expectations and Reality

#jobmarket #turnover #teambuilding #retention