In this episode of Founders, Future, with host Mishal Saeed, we sit down with Lori Davis, founder and CEO of My Reservation People, a virtual call center revolutionizing reservations for premium pet care facilities. Lori shares how she identified a critical gap in the $147B pet care industry—helping pet hotels convert inquiries into bookings while delivering personalized, trust-driven service. With proprietary training systems and a "goodness wins" philosophy, her team becomes an extension of each client's business, boosting revenue while maintaining the human connection in an increasingly digital world.

Lori opens up about scaling her bootstrapped business through employee empowerment (including her work-from-home team's industry-leading retention) and why word-of-mouth referrals dominate her growth strategy. She also reveals her vision for 2025—expanding internationally to Australia and developing industry-specific software—while staying true to her core mission: helping pet parents feel confident leaving their furry family members in caring hands.