Episode Guest: Eleni Vorvis, Customer Success Coach, Advisor & Consultant
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In this episode of CS RevSpeak, Angeline speaks with Eleni Vorvis, Customer Success Coach, Advisor & Consultant, to explore the evolving role of Customer Success and its transition towards owning revenue. Eleni shares her insights on how CS leaders can develop the right mindset and leverage their existing skills to make this shift less daunting. She discusses why it’s crucial for CS teams to embrace sales-oriented responsibilities, and how organizations can support this transition with the right frameworks, training, and cross-functional collaboration. If you’re a CS leader navigating this change, Eleni provides practical advice on adapting to a revenue-focused model without losing sight of customer-centricity.

Key Topics:

• Preparing CS leaders for the transition to revenue accountability
• Embracing sales skills as a natural part of customer success
• Leveraging existing skills and frameworks to ease the transition
• The importance of cross-functional alignment and ongoing enablement

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Until next time, keep driving success and speaking the language of revenue!