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Why Unified Contact Platforms Save More Money with Christa Heibel
Are you tired of juggling numerous tech platforms that only seem to add costs without delivering efficiency?
In this episode, Christa Heibel Founder & CEO of CH Consulting Group, joins us to discuss how businesses are often overpaying and underutilizing their tech stacks. With years of experience in transforming contact centers, she explains why so many companies still struggle with outdated on-premise systems and how cloud solutions are now indispensable. She shares the common pitfalls IT leaders face, especially when operations and IT aren’t on the same page.
Hear Christa talk about how her consulting approach helps businesses streamline their contact systems into unified platforms. Tune in to learn why simplifying your contact strategy is not just about saving time but making sure you're actually getting the ROI from your technology investments.
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Christa Heibel is the Founder and CEO of CH Consulting Group, with over 25 years of experience in the contact center industry. Starting her career as an agent in 1992, she has since held nearly every role in the field, allowing her to develop deep insights into bridging people and technology. Christa is passionate about creating experiential, rather than transactional, contact centers, leveraging AI and unified platforms to save money and foster stronger connections between brands and consumers. She has launched dozens of successful operations, generating millions in revenue while driving strategic transformation. Christa is also a recognized thought leader, dedicated to helping organizations expand and optimize their contact center solutions.
LinkedIn: https://www.linkedin.com/in/christa-heibel-48b31a20/
https://www.linkedin.com/company/ch-consulting-group/
Website: https://www.replenishliving.com/
https://chconsultinggroup.com/
Instagram: https://www.instagram.com/replenishliving/
————————————————————————————————
Nick Mulholland is the President of Tech-Gofer, a company dedicated to empowering IT leaders with the tools and insights needed to navigate technology solutions. With over 17 years of experience, Nick has helped organizations achieve success through Tech-Gofer's award-winning procurement and deployment process. Representing over 1,000 providers, Tech-Gofer delivers tailored solutions to optimize costs, drive productivity, and foster growth. Passionate about innovation, Nick believes in technology's power to transform businesses. He hosts networking events across the U.S. to promote collaboration and learning.
Join upcoming Tech-Gofer events here:
https://tech-gofer.com/event/
Connect with Nick Mulholland:
Facebook: https://www.facebook.com/techgofer
LinkedIn: https://www.linkedin.com/in/nickmulholland/
https://www.linkedin.com/company/tech-gofer/
View all episodes
By Nick MulhollandAre you tired of juggling numerous tech platforms that only seem to add costs without delivering efficiency?
In this episode, Christa Heibel Founder & CEO of CH Consulting Group, joins us to discuss how businesses are often overpaying and underutilizing their tech stacks. With years of experience in transforming contact centers, she explains why so many companies still struggle with outdated on-premise systems and how cloud solutions are now indispensable. She shares the common pitfalls IT leaders face, especially when operations and IT aren’t on the same page.
Hear Christa talk about how her consulting approach helps businesses streamline their contact systems into unified platforms. Tune in to learn why simplifying your contact strategy is not just about saving time but making sure you're actually getting the ROI from your technology investments.
————————————————————————————————
Christa Heibel is the Founder and CEO of CH Consulting Group, with over 25 years of experience in the contact center industry. Starting her career as an agent in 1992, she has since held nearly every role in the field, allowing her to develop deep insights into bridging people and technology. Christa is passionate about creating experiential, rather than transactional, contact centers, leveraging AI and unified platforms to save money and foster stronger connections between brands and consumers. She has launched dozens of successful operations, generating millions in revenue while driving strategic transformation. Christa is also a recognized thought leader, dedicated to helping organizations expand and optimize their contact center solutions.
LinkedIn: https://www.linkedin.com/in/christa-heibel-48b31a20/
https://www.linkedin.com/company/ch-consulting-group/
Website: https://www.replenishliving.com/
https://chconsultinggroup.com/
Instagram: https://www.instagram.com/replenishliving/
————————————————————————————————
Nick Mulholland is the President of Tech-Gofer, a company dedicated to empowering IT leaders with the tools and insights needed to navigate technology solutions. With over 17 years of experience, Nick has helped organizations achieve success through Tech-Gofer's award-winning procurement and deployment process. Representing over 1,000 providers, Tech-Gofer delivers tailored solutions to optimize costs, drive productivity, and foster growth. Passionate about innovation, Nick believes in technology's power to transform businesses. He hosts networking events across the U.S. to promote collaboration and learning.
Join upcoming Tech-Gofer events here:
https://tech-gofer.com/event/
Connect with Nick Mulholland:
Facebook: https://www.facebook.com/techgofer
LinkedIn: https://www.linkedin.com/in/nickmulholland/
https://www.linkedin.com/company/tech-gofer/