This episode of "Why Words Matter" explores how crucial words are in education, particularly within universities. Hosted by Paul and Carolyn Gentle from Invisible Grail (a company that works with universities on leadership development), the episode features three guests from different educational backgrounds: Ben Calvert (Vice-Chancellor of the University of South Wales), Andy Mycock (an academic from University of Leeds who also does stand-up comedy), and Julia Webb-Harvey (a PhD student and 26 board member). The central message is that words are essentially "the tools of the trade" in universities - they must be chosen with great care because wrong words get noticed and can have serious unintended consequences.

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