Rod Rakic is the founder of OpenAirplane, a plane sharing marketplace. OpenAirplane makes it easy for pilots to find, book, and pay for aircraft rentals online or on their phones. Renting an airplane is now as easy as renting a car. Listen on itunes listen on stitcher In this episode we cover:     The benefits of private aviation over commercial travel     The secret to avoiding parking fees at airports     Why you ask for advice instead of money     Making things work as a distributed team Rod’s Favorite Book: The Customer Support Handbook: How to Create the Ultimate Customer Experience for Your Brand by Sarah Hatter