ON TODAY’S EPISODE:
Impact Weekly is all about helping our listeners solve common Customer Success challenges. When talking about all these challenges, one could wonder: “Why should I even consider taking a job in customer success?” In this week’s episode of Impact Weekly, Johan and Lincoln discuss what to consider when choosing your role and share their top 3 reasons to work in Customer Success.

THIS WEEK’S QUESTION:
"I love the pod but why should I even consider taking a job in customer success? Especially after listening to your podcast."

TOPICS BEING ADDRESSED:
* Common characteristics of the CSM role
* Things to consider when choosing your job
* The importance of considering the company and leadership team when entering a CS role

QUOTES:
Johan Nilsson (07:20): “We wanted to bring everything together and find a bay where people can anchor and get advice.”

Johan Nilsson (10:49): “Customer Success is the most authentic part of the business. It’s the core, why business really exists”

Johan Nilsson (11:50): “Customer Success that's really where our product has to prove our service”

Lincoln Murphy (14:11): “You really get to grow and evolve with your customer.”

Lincoln Murphy (19:14): “it'd be boring if you didn't have some challenges.”

Johan Nilsson (23:33): “Keep in mind what company and what leadership team you sign up to do customer success in.”

Do you want more of this? Check out Impact Academy for interactive Customer Success training programs. https://www.impactdemy.com/

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