Abby Armada, Customer Support Manager at Flickr, shares why she thinks support leaders should hire agents with unconventional resumes. Abby’s team is full of unconventional support heroes, including former teachers, a bank teller, photographers, retail workers, a geologist, and more. Even Abby herself comes from a TV and film costume design background.

In this episode, Abby shares how this diversity has turned Flickr’s support team into a powerhouse, what unconventional resumes she looks for when she hires, and how she develops each agent into a support rockstar.