Part 2 of the topic of sales goals and how they impact the customer experience at the bank.

We will discuss how internal competition for something as basic as a checking account made working at a bank feel like a car dealership.

We will also discuss the silly contests that we would have in order to "drive sales".

I will discuss how sales are tracked by a points system that rivals fantasy football in the most complicated of ways, and how Banks reverse your hard work through no fault of your own.

This is a complicated topic that needed two podcasts. Here is part two.