"First impressions matter—and they start long before your client walks through the door. In this episode of Salon Swagger, Brie and Chandra break down the art of creating a seamless pre-visit guest experience that builds trust and keeps clients coming back.From crafting clear communication and transparent pricing to ensuring a user-friendly website and effortless booking process, they dive into why every touchpoint matters. They also explore how consistency across the entire guest journey—from online interactions to in-salon experiences and post-visit follow-ups—can set your business apart.If you’re ready to elevate your client experience and build trust from the very first click, this episode is packed with actionable tips to help you do just that.<a href="https://thebeautybizagency.com/"> https://thebeautybizagency.com/</a>

"First impressions matter—and they start long before your client walks through the door. In this episode of Salon Swagger, Brie and Chandra break down the art of creating a seamless pre-visit guest experience that builds trust and keeps clients coming back. From crafting clear communication and transparent pricing to ensuring a user-friendly website and effortless booking process, they dive into why every touchpoint matters. They also explore how consistency across the entire guest journey—from online interactions to in-salon experiences and post-visit follow-ups—can set your business apart. If you’re ready to elevate your client experience and build trust from the very first click, this episode is packed with actionable tips to help you do just that. https://thebeautybizagency.com/

"First impressions matter—and they start long before your client walks through the door. In this episode of Salon Swagger, Brie and Chandra break down the art of creating a seamless pre-visit guest experience that builds trust and keeps clients coming back.From crafting clear communication and transparent pricing to ensuring a user-friendly website and effortless booking process, they dive into why every touchpoint matters. They also explore how consistency across the entire guest journey—from online interactions to in-salon experiences and post-visit follow-ups—can set your business apart.If you’re ready to elevate your client experience and build trust from the very first click, this episode is packed with actionable tips to help you do just that.<a href="https://thebeautybizagency.com/" rel="noopener noreferrer"> https://thebeautybizagency.com/</a>

"Why Your Clients Don't Come Back"

The Station is the go-to podcast for salon owners and solo stylists who want to grow a stable, profitable, system-driven beauty business.

If you’re building a commission salon, running a team, working as a solo stylist, leading a spa, or trying to understand the business side of the beauty industry, this show gives you real conversations and practical strategies you can actually use. We talk about salon leadership, team culture, client retention, pricing, profit, scheduling, boundaries, service systems, stylist performance, and what it really takes to run a successful salon or beauty business in today’s industry.

Every week, we dig into the everyday challenges beauty professionals face: managing a team of stylists, navigating salon drama, improving the client experience, raising prices with confidence, creating clear systems, building six-figure careers, reducing burnout, and growing a salon that doesn’t rely on you for every single thing. If you’re tired of feeling overwhelmed, stretched thin, or stuck in survival mode, this podcast helps you build the structure, identity, and leadership skills you need to move forward.

Whether your goal is to become a six-figure stylist, grow your commission salon, step into the CEO role, or simply gain more control and clarity inside your beauty business, The Station gives you straight-up guidance, beauty-industry strategy, and a whole lot of “that’s exactly what I’ve been dealing with” moments.

New episodes drop every week.
Welcome to The Station — the podcast for salon owners, solo stylists, and beauty professionals ready to lead, grow, and build a business that actually lasts.

Business

Entrepreneurship

Arts

Fashion & Beauty

The Station is the go-to podcast for salon owners and solo stylists who want to grow a stable, profitable, system-driven beauty business. If you’re building a commission salon, running a team, working as a solo stylist, leading a spa, or trying to understand the business side of the beauty industry, this show gives you real conversations and practical strategies you can actually use. We talk about salon leadership, team culture, client retention, pricing, profit, scheduling, boundaries, service systems, stylist performance, and what it really takes to run a successful salon or beauty business in today’s industry. Every week, we dig into the everyday challenges beauty professionals face: managing a team of stylists, navigating salon drama, improving the client experience, raising prices with confidence, creating clear systems, building six-figure careers, reducing burnout, and growing a salon that doesn’t rely on you for every single thing. If you’re tired of feeling overwhelmed, stretched thin, or stuck in survival mode, this podcast helps you build the structure, identity, and leadership skills you need to move forward. Whether your goal is to become a six-figure stylist, grow your commission salon, step into the CEO role, or simply gain more control and clarity inside your beauty business, The Station gives you straight-up guidance, beauty-industry strategy, and a whole lot of “that’s exactly what I’ve been dealing with” moments. New episodes drop every week. Welcome to The Station — the podcast for salon owners, solo stylists, and beauty professionals ready to lead, grow, and build a business that actually lasts.

Share "Why Your Clients Don't Come Back"

Sign up to save your podcasts

"Why Your Clients Don't Come Back"

"Why Your Clients Don't Come Back"

More shows like The Station

Beyond The Technique Podcast

Thriving Stylist Podcast

Profitable Salon Owner Podcast

The Modern Hairstylist ™ Podcast

The Messy Hairstylist

The Elevate Podcast

Salon Rising

Candace