Ryan Saridar runs Elryan.com, one of the largest e-commerce marketplaces in Iraq, and he's built a rule that changes how his entire management team handles bad news. Nobody on his team gets to sit on a problem and hope it resolves itself.

Ryan breaks down the exact line he uses to separate a genuine excuse from a simple update, why he hires for behavioural fit before skill, and what changed the moment he stopped trying to control outcomes and started building a team that tells him the truth first. If your management team only flags problems once it's too late to fix them, this is the one to send them.

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