Published: November 21, 2010We discuss the giving and receiving of apologies.

Tim finishes our session from last week, as we talk about how, when, and where to give an apology. Then Trudi turns to the other side of the equation and talks about how to receive an apology and what some of the biggest apology busters are.

This current series on apologies mostly comes from two key resources - The Five Languages of Apology by Gary Chapman and Jennifer Thomas, and Effective Apology by John Kador..

Download the class notes.

Listen to our 100th entry!