Is traditional software dead?

In this eye-opening episode of How It Is, we talk with Matthew Westaway, CEO of Voyce, about how AI is replacing software, are AI agents replacing us and what that means for regulated industries like finance and automotive.

We break down how real-time AI tools are helping businesses:

- Stay FCA compliant

- Save thousands in manual call reviews

- Improve customer experience

- Unlock massive new sales potential

Whether you’re in financial services, motor trade, sales, or tech, this is a must-watch for anyone wondering how AI is shaping the future of work.

You’ll learn:

- How AI is changing compliance and sales workflows

- Why explainable AI matters to the FCA and regulators

- What AI agents mean for customer service and profitability

- How better compliance = more money (yes, really).

- Why the future may be AI-only.

00:00 – Is AI Replacing Software?

02:33 – Matthew’s Journey and the Origin of Voice

06:25 – How Voice Uses AI to Improve Customer Service

10:34 – Will AI Replace All Software?

13:46 – Real-Time Prompts and AI Agents

17:37 – How AI Boosts Sales and Compliance Together

22:38 – Exposing Call Centre Inefficiencies

26:16 – Startup Struggles and Lessons Learned

🎧 Listen & Subscribe:

👉 Spotify: https://open.spotify.com/show/14YEU0UkAOGpdWbazdZ19W

🍎 Apple Podcasts: https://podcasts.apple.com/us/podcast/how-it-is/id1783785566

🎥 YouTube: https://www.youtube.com/channel/UCx6rha39hiiHtbGoHVFnTGA

🎞 Amazon Music: https://music.amazon.co.uk/podcasts/e12b1c97-e5d0-4d11-8fcd-ca31a0ea12a1/how-it-is

Matthew Westaway:

🔗 https://www.linkedin.com/in/matthewwestaway?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3BTIYQI%2BU%2FQWaANUAP6uul3g%3D%3D

Voyce:

🌐 https://voyc.ai/

🔗 https://www.linkedin.com/company/voycai/

🚀 More from The Compliance Guys:🔗 https://linktr.ee/TheComplianceGuys

💬 What’s your biggest fear—or hope—about AI in your business? Drop your thoughts in the comments.

👍 Like what you heard? Subscribe and share this with someone in sales, finance, or compliance

.#ai #aiagents #aiexplained #software