I have always thought that the Customer Experience will mimic the Employee

Experience. After this discussion with Kathy Cuff, I might take that saying one

step further.

Kathy Cuff is a senior consulting partner with The Ken Blanchard

Companies and co-author of LEGENDARY

SERVICE: The Key is to Care. Kathy seems to have done just about every job

at the joined the Blanchard Companies and help create many of the custom

products for their clients.

In characteristic Blanchard style, the book is a quick and entertaining read

for people at all organizational levels in every industry. When applied, its

lessons will have a profound impact on the service experience your customers

will receive. Whether a CEO or a part-time employee, every person can make a

difference-- and customer service is everyone's job.

Enjoy the podcast as we had a great discussion on “customer service.”