Will card payment survive a digital-first world? Experts wager on the future of payment cards with Bryan Carroll of TNEX, Sharon Tan of DBS, Ben Gilbey of Mastercard, Priyanka Madan of GrabPay, and Michael Robertson of Entrust pitting their views and wits during an insightful discussion.

Carroll opined that “plastic” will not survive as consumers, especially the Millennials and Gen Z, are already moving to mobile payments while Robertson argued that cards are here to stay as these have been the payment mode of choice for more 50 years and provide consumers a 24/7 tangible payment instrument that is robust, reputable, and ubiquitous. It is also evolving to be sustainable as well, available now in environmentally friendly materials such as wood and metals.

The five speakers also tackled portfolio performance improvement, the use of AI and data analytics to enhance customer experience, and new business models that are shaping advancement in payment capabilities.