Will you need AI to get "Good" in your next CQC inspection?

AI could soon play a critical role in how care providers are assessed.

In this episode of AI in Social Care, David Mance speaks with Charles Cross, Director of Ashley Care and co-founder of Emma AI – a platform built to help care organisations deliver safer, more person-centred services using frontier technology.

We explore whether the Care Quality Commission is already rewarding AI-led innovation under the new Single Assessment Framework… and whether providers who don’t adopt intelligent systems will be left behind.

We unpack how AI can:

- Flag emerging risks in real-time

- Support with audits, compliance, and governance

- Translate voice notes into full, verifiable care plans

- Break down data silos between councils, the NHS, and care providers

- Improve outcomes – not just for the service user, but for the workforce too

This isn’t about robots or replacing humans. It’s about enabling frontline teams to focus on what matters most: delivering exceptional, ethical care.

Do you think AI should become part of your next CQC audit – or is that going too far? 

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