Formula 1's fanbase is on the rise in the USA, and it makes sense why. The world has become increasingly fascinated by this sport - but for Amy, her focus isn't on what you'd expect.

While most fans focus entirely on the championship standings and breakneck speeds, Amy's attention has been drawn to a completely different group of people: the pit crew.

In a sport where pole positions are taken by tenths of a second, every moment matters, even those off the track. A second wasted in a tire change can cost a driver everything. In this episode, Amy explores exactly what this means for our organizations, and how exploring what's going on in the margins of our business can help us take our place on the podium.

Transcript: https://tinyurl.com/vbcjz6bx

"If I want it done right, I'll do it myself."

This is a familiar motto that many managers echo. While it might work for a short season, failing to delegate appropriately ultimately deprives our teams of the chance to grow and reach their full potential. However, changing this habit is no small feat. So, what do we do when we realize we can no longer do everything?

In this episode, Amy dives into mastering the art of delegation and how to provide our teams with the resources they need to succeed, instead of piling our plate higher with work we don't need to be doing.

Download our Delegation for Doers resource here: https://cairncs.com/wp-content/uploads/2024/10/Delegation-Checklist.pdf

Transcript: https://tinyurl.com/4rxut9tt

Although the traditional "compliment sandwich" is often viewed as a simple way to lower defenses or ease the delivery of bad news, it holds much greater potential. When re-imagined as a "heart-head-heart sandwich," this approach transforms into one of the most effective tools in your leadership toolkit.

In this episode of Willing to Grow, Amy establishes the right balance between praise and constructive problem-solving. Using this ratio, you can guide conversations that do not just resolve immediate issues, but permanently optimize your entire workflow.

If you're ready to take your feedback to the next level, listen in!

Transcript: https://tinyurl.com/55bpfzzn

Great leaders don't always have the right answer. But they almost always know how to ask the right question.

In this episode, Amy digs into one of her most-used leadership tools: powerful questions. If you've ever heard Amy speak, attended a workshop, or listened to previous episodes, you've likely already heard her mention them. This episode is the deep dive she's been promising—an exploration of what powerful questions actually are, why they work, and how to start using them in your practice right away.

A full list of powerful questions is included below. Amy's invitation: pick one or two, try them this week, and then remember the most important part.

Be quiet and let them answer.

Powerful Questions Starter List

Exploring the past: What have you tried so far? Walk me through your process. What worked and what didn't?

Exploring next steps: What could you do differently this time? What options can you create from here? If you could have any solution, what would it be?

Getting curious: Can you tell me more? Help me understand what got us here. What parts of this still don't feel like they're working smoothly?

Clarifying: What's going well? What's challenging about this? What does success look like for you?

Transcript: https://tinyurl.com/44z3h922

It was a simple email. Not a performance review, not a bonus, not a standing ovation at the all-staff meeting. Just a specific, heartfelt thank you.

But the response will stop you in your tracks.

In this episode of Willing to Grow, Amy digs into what it looks like to connect the what of someone's work to the why, and how that connection ties directly to motivation, retention, and the kind of team culture that people actually want to show up for.

If you've been waiting for the perfect moment to recognize someone on your team, this episode is for you!

Transcript: https://tinyurl.com/5n99hbyj

Someone came at her hot. Frustrated, ready to blow, full of complaints after a board meeting. And instead of getting defensive, she did something unexpected. She got curious.

In this episode of Willing to Grow, Amy Lafko shares a story from a friend of what happened when she slowed down and asked just a handful of words: "Can you tell me more?"

What unfolded from there is a masterclass in what it actually means to lead through conflict rather than around it. If you've got a difficult conversation ahead of you, this one is worth a listen before you walk in the room. Listen in to unpack why leading with curiosity is not only emotionally intelligent, but also strategically smart for any healthcare team trying to move forward together.

Transcript: https://tinyurl.com/mry5449e

It feels like the problem is obvious. You've already identified it. You've already started planning the solution. And then someone asks one more question, and everything shifts.

In this episode of Willing to Grow, Amy Lafko shares a coaching conversation that illustrates one of the most common and costly mistakes healthcare leaders make: solving confidently for the wrong thing. Amy explores why our instinct to find the fastest, least disruptive path to a solution can actually lead us further from resolution, and what happens when we take a few extra minutes to challenge our own assumptions before we act.

If you've ever found yourself frustrated that a solution didn't actually solve anything, or even made things worse, hit play.

Transcript: https://tinyurl.com/e86tc5f2

Most hiring conversations focus on getting the right person through the door. So, what happens when the wrong person is already inside, and they're not leaving on their own?

In this episode of Willing to Grow, Amy Lafko tackles one of the most common and most avoided challenges in healthcare leadership: what to do when someone is technically doing their job, but quietly, or not so quietly, tearing up the culture you've worked so hard to build.

Listen in to explore the difference between a performance problem and a culture problem, and why the distinction matters more than most leaders realize.

Read more: https://tinyurl.com/yjj4dm72

Transcript: https://tinyurl.com/4vk79xz9

It started with a flipped-over, seemingly harmless soap dish in a hotel bathroom. It shouldn't have been a big deal…but you'll never believe the stir it caused.

In this episode of Willing to Grow, Amy Lafko shares a story that might sound small but hits remarkably close to home for anyone who has ever walked into a difficult conversation absolutely certain they were right.

There's a difference between knowing what you see and knowing what IS true. This episode will challenge you to ask which one you're actually leading from, and how to deal with the upside down soap dish moments in your work life.

Transcript: https://tinyurl.com/3rcwpcxk

You invested time, energy, and resources into a training session. Your team attended. And then...not much changed. Sound familiar?

In this episode, Amy Lafko tackles one of the most common (and costly) mistakes leaders make when developing their teams: treating training as a one-time event. Whether it's a conference, a webinar, a technical skills session, or a leadership program, the transfer of knowledge is just the beginning. The real transformation happens after the room clears.

Amy introduces a simple but powerful concept she has built into every one of her leadership and training programs: the Learning Lab. It's not a follow-up for the sake of following up; it's a deliberately timed, intentionally structured session designed to turn knowledge into wisdom through real-world application, honest reflection, and yes, a little practice.

If you lead a healthcare practice or manage a clinical team, this episode will change how you think about every training investment you make, and give you a concrete next step you can implement immediately.

Transcript: https://tinyurl.com/5dn29k68