The Microsoft IT global internal support team uses an integrated Voice Recording (IVR) system to redirect users to the right queue. For recording and updating messages, the team uses Microsoft Zira, the built-in Windows 10 text-to-speech voice, which has greatly simplified the process. [0:49 What do you and your team do at Microsoft?[1:50] Who is Zira?[2:10] How many people use this system and hear Zira every week?[3:12] How much effort goes into recording using Zira as your speech engine?[6:32] How do you see this technology used moving forward for your team?[7:00] Does Zira know Cortana?__________________________ __________________________ If you're interested in learning more about the products or solutions discussed in this episode, click on any of the below links for free, in-depth information: Websites & Blogs: Jennelle Crothers’ blog Microsoft IT ShowcaseRelated Resources: Deployment PlanningServicing Options Follow the conversation @MS_ITPro Become a Fan @ facebook.com/MicrosoftITPro Subscribe to our podcast via iTunes, Stitcher, or RSS