How do you engineer a customer experience? Richard chats with Chris Jackson about the role of the Windows Customer Experience Engineers - the folks at Microsoft who talk to people using Windows all over the world and advocate inside Microsoft to make those experiences better. A lot of Windows experiences are collected automatically via telemetry in Windows, but there are certain places where that telemetry doesn't work. Chris also digs into Deskop App Assurance, where Microsoft is actually helping to fix compatibility problems with applications on the latest version of Windows - no really!