In our inaugural episode, we speak with Marie Dubiez, Managing Director of the Americas at Albatross CX, on Innovation within the Customer Experience realm. 

Marie has spent over a decade working with luxury brands in retail and marketing departments in the UK, Germany, and the United States for LVMH and Richemont brands. She joined the Customer Experience Group in April 2019 to help clients in the Americas drive their business through elevated customer experiences (CX). Marie and her team are based in New York. They work with their clients to help them navigate those uncertain times and leverage CX as a key success factor post-COVID.

In part 1 of our discussion, Marie hits on the broad aspects of Customer Experience (CX), what has changed, what has remained the same, what defines a good CX strategy and the impact COVID-19 has had on CX within the Luxury Retail space. 

To access a COVID-19 & CX Strategy Slide Deck Prepared by Albatross CX, please go to: https://www.faccnyc.org/sites/faccnyc.org/files/faccny/files/cx_covid_albatross_cx_facc.pdf