Join me in this wonderful conversation with "The Customer Whisperer", Kate Hardcastle MBE as we talk about her "mobile" career from her life as a professional backup singer for Martha Reeves to becoming the go-to expert for companies that want to fully understand their customers and create business relationships that last a lifetime.

Learn how Kate's work across a broad range of industries has allowed her to quickly "read the room" for others and how her performance background steeped her in a mode of listening in a very different way. Her journey has shown her the power of collaboration, building bridges, and the humanity and humility required to be in business, especially in these challenging times.

Tune in as we meld and blend our straight-talking "Yorker" (Yorkshire and New York meet!) insights with thoughts on paying it forward and being okay with things not being okay. Insight with Passion indeed!