-  Product management at Intercom
-  Choosing the right problems to solve for your customers
-  What user research looks like at Intercom
-  How Michelle and the product team at Intercom chooses which projects to work on
-  Where does UX design start and Product Management end?

Episode 25 with Michelle Fitzpatrick

Industry experts discussing design and product strategy. Hear from leaders how they are solving the right problems and building products and features that matter most.

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Aurelius Podcast - Episode 67 highlights with Janna Bastow:

- Using UX research to inform product roadmaps
- Stories about how to avoid major code and product rollbacks by simply conducting good UX research
- Using customer needs to truly innovate and avoid building a better competitive copycat product 
- How to avoid building a Frankenstein product

Episode 67: Customer Feedback with Janna Bastow

Aurelius Podcast - Episode 66 highlights with Audrey Crane:

- Defining Shadow Design and its potential impact on your organization
- Audrey and her team’s research study on Shadow Design
- Shadow IT and it’s correlation to Shadow Design
- Risks and implications of Shadow Design in the product development process
- How to uncover if Shadow Design is happening at your company

Episode 66: Shadow Design with Audrey Crane

Aurelius Podcast - Episode 65 highlights with Ruby Pryor:

- Defining the ROI of UX and UX Research
- The case for building confidence in speaking about UX Research in terms of dollars
- Understanding how certain recommendations you make impact the fundamental business model of where you work
- Business models, understanding them and how UX Research work fits into them
- Examples of how to determine and communicate the ROI of UX research
- How to calculate the ROI of UX and research

Episode 65: The ROI of UX Research with Ruby Pryor

Aurelius Podcast - Episode 64 highlights with Ryan Glasgow:

- The story of Sprig and the gap Ryan identified in user research and market research tools
- Problems and challenges with typical surveys for product research
- Effectiveness and application of in-context survey research
- AI in UX research and the true value a human brings as a researcher
- Concerns and tips for using AI in customer research analysis
- A founders perspective on customer research and the power of in-context research

Episode 64: Contextual Surveys, AI and the Human Touch in UX Research with Ryan Glasgow

Aurelius Podcast - Episode 63 highlights with Darren Hood:


- UX Maturity: what UX maturity looks like at the organization and individual level
- How UX maturity level impacts the planning and effectiveness of UX work
- Tips for assessing your personal, team and organizational UX maturity
- The impact of UX maturity on leadership and the hiring process
- Challenges and the state of UX maturity as an industry in 2023
- Darren’s steps for assessing and improving your own UX maturity

Episode 25 with Michelle Fitzpatrick

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