Watch on YouTube.

Clare Muscutt, Founder, Women in CX hosts Susanna Baque, Senior Director Global CX, SCIEX, Renee Fokken, Director of CX, Cisco, Czarina Sheikh Mathew, Business Excellence Exec, The Access Group & Shameem Smillie, Founding Member, Women in CX. 

In this session we discuss the following:

• What has been the big evolution in CX over the last few years and what part has tech played in that? 
• How does lack of diverse leadership impact the challenges we are seeing in CX? 
• What kinds of experiences have impacted you along your journey? 

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