Global Tech Leaders' Podcast

Women in Tech Series: Chelsey Krisay Chief of Staff at Trainual shares the power of celebrating failures.

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Welcome to the Women in Tech Series from the Global Tech Leaders Podcast. Today we are speaking to Chelsey Krisay Chief of Staff at Trainual and rewriting the rule book for your organisation's playbook. She is very much a people person with an operational background. Prior to helping launch Trainual in 2018, Chelsey was the first employee at Organize Chaos, an operations consulting firm also founded by Chris Ronzio, CEO of Trainual. In her five+ years at Trainual, she has helped the team grow from 1-90 employees (and growing), exceed 10M in ARR and earn top rankings on notable workplace awards like Inc Best Workplaces.

We kick off by asking Chelsey to share her career journey and what has led her to where she is today.

  • Grew up in a small town.
  • Majored in business, communication and psychology.
  • Digital advertising to events.
  • Organised Chaos.
  • Standard Operating Procedures.
  • A little bit of everything.

    • We ask Chelsey, how do you sell that the company is new and we want you to build it with us.

    • Outbound.
    • People were excited.

      • Then we ask Chelsey do they use their own solution at Trainual.

      • Today yes.
      • In 2018 no.
      • Process super solidified before documenting it.
      • Everything is documented.
      • Company retreat.
      • iOS & Android.

        • Next, we ask Chelsey who would they target at Trainual.

        • Target persona businesses with 5 to 500 employees.
        • People-powered businesses.
        • Repeatable processes are set in stone.
        • Recruitment process.
        • Videos from leadership.
        • Broken down into roles.
        • Implementation Specialist.
        • Chrome extension.

          • Then we ask Chelsey about her being in different areas of Trainual.

          • Broad skill set.
          • Customer Success.
          • Trailblazer.

            • We ask Chelsey what trends she has seen in the small businesses they work with.

            • Still need to document processes.
            • Especially with onboarding.
            • Tracking.
            • A read report with date and time stamp.
            • Integrated with Panda.doc.

              • We ask Chelsey what leadership look like to her.

              • Transparency.
              • Leadership and financials shared.
              • Company-wide meetings.
              • Q & A
              • No mysteries.
              • A lot of autonomy.
              • Celebrate failures.
              • Empowering.
              • Accessible.

                • We ask Chelsey what she is experiencing around culture.

                • DEI training.
                • Diversity Week.

                  • Lastly, we ask Chelsey, what her productivity hack is.

                  • Clockwise.
                  • Asana.
                    • ...more
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                    Global Tech Leaders' PodcastBy Ross Lauder & John Quigley
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