What does growth really look like behind the scenes? In this episode of Work Comp Over Wine, we sit down with Bridgette Ferraro, CEO of iCopy, to talk about the realities of leadership, scaling a business, building strong teams, and navigating the growing pains that come with success. From learning how to delegate and trust your team to embracing technology without losing the human connection, Bridgette shares honest insights from her journey leading a rapidly growing organization.

We dive into:

🍷 The challenges nobody talks about when a company starts to grow

🍷 Building a people-first culture while managing operational demands

🍷 Delegation, trust, and letting go of control

🍷 High-performing teams and avoiding burnout

🍷 AI, innovation, and where the industry is headed next

🍷 Leadership lessons learned through growth and change

If you've ever felt the pressure of growing a team, leading through uncertainty, or figuring out how to evolve without losing what made you successful in the first place, this conversation is for you. Pour a glass, pull up a seat, and join us for a candid conversation about growth, growing pains, and everything in between. 🥂🍷

Grab a glass and join us as we sit down with Shari Starkey, Senior Vice President of Claims at CorVel and founder of Starkey Leadership, for a conversation that goes way beyond just claims handling and KPIs. We talk about what leadership actually looks like when the spreadsheets are put away, the emails stop dinging (for five minutes), and you're trying to lead real humans through stress, change, growth, and the occasional workplace chaos. Shari shares her journey from adjuster to executive leadership, her passion for NeuroLeadership, and why understanding how the brain works can completely change the way we communicate, coach, and build stronger teams. We dive into burnout, psychological safety, leadership mistakes, developing future leaders, and creating environments where people can do their best work without sacrificing themselves in the process. Whether you're managing a claims team, leading a case management program, growing your career, or simply trying to become a better leader in workers' comp, this episode is packed with honest insights, real-world lessons, and plenty of "wow, I've never thought about it that way" moments. Pour yourself a glass and join us for a conversation about leadership, resilience, growth, and remembering that behind every claim, every case, and every metric is a human being. 🍷 About Shari Starkey Shari Starkey is the Senior Vice President of Claims, Western Region at CorVel, where she focuses on claims excellence, operational strategy, leadership development, and building high-performing teams. She is also the founder of Starkey Leadership, where she helps leaders better understand how people think, respond, grow, and perform through the lens of neuroscience and NeuroLeadership. 🔗 Connect with Shari Starkey Leadership: https://www.starkeyleadership.com/ LinkedIn: / shari-starkey-926b8ba7 Reach Out to Work Comp Over Wine 🍷 [email protected]

Not every case has a Natalie… but every case deserves one. In this episode of Work Comp Over Wine, we’re sitting down with one of our own—Natalie, an incredible nurse case manager at My Net RN who truly brings it all together. From navigating complex cases to supporting injured workers and coordinating care behind the scenes, Natalie gives a real look at what it takes to do this job well—and why it matters so much. We talk about: What a nurse case manager actually does (beyond the job description) The balance of advocacy, communication, and clinical expertise Real-life challenges and wins in workers’ comp Why having the right nurse case manager can change everything This one’s for the adjusters, nurses, clients—and anyone who’s ever wondered what really happens behind the scenes in case management. 🥂 Hit play, grab your drink, and show some love for the nurses doing this work every day. ✨ Have a story or a job in the work comp world that you want to share? We want to hear it—email us at [email protected]!

First Sip with Lucinda There’s something powerful about hearing from the next generation of professionals who aren’t waiting to be told they belong — they already know it. Lucinda brings a level of confidence, honesty, and perspective that feels both refreshing and necessary right now. In this episode, we talk about: • Showing up with confidence early in your career • Saying what others might hesitate to • Why authenticity > perfection (every time) The conversation is real, energizing, and a great reminder that some of the strongest voices in our space are just getting started. And if this episode proves anything, it’s this: 👉 You don’t need decades of experience to make an impact — just clarity on who you are. Give it a listen — this one stands out.

Grab your glass… because we’re kicking off our first official UNCORKED guest series on Work Comp Over Wine 🍷 This episode, we’re sitting down with Dr. Holland (bringing real-world perspective from the provider side) and Trish Sawyer, a powerhouse in occupational health and client strategy. And spoiler: We did not hold back. What we’re uncorking: ➡️ How they’re actively improving access to care ➡️ What they’re doing to close the gap between clinics, employers, and outcomes ➡️ How they’re redefining recovery in work comp ➡️ What real collaboration looks like in practice This isn’t a sales pitch. These are two people really passionate about what they do. 🔗 Connect with Our Guests Connect with Dr. Holland + Trish on LinkedIn Learn more about their work in occupational health: 👉 https://midtownoccupationalhealth.com/ 🍷 Got a Story? We Want It. Have a wild work comp story? A hot take? A “you can’t make this up” moment? 📧 Send it our way: [email protected] We would love to feature it in an upcoming episode 👀 🥂 Subscribe & Follow If you’re in work comp and tired of the same old conversations… you’re in the right place. 👉 Subscribe, share, and grab a glass — it’s about to get real.

Why Boundaries Matter in Work Comp Pour a glass and press play 🍷 In this episode of Work Comp Over Wine, we’re getting real about one of the hardest (and most necessary) skills in this industry—setting boundaries. Because in work comp, the lines blur fast: The emails don’t stop The cases follow you home And “just one more thing” turns into working around the clock We talk about: ✨ Why caring deeply doesn’t mean being available 24/7 ✨ The pressure to always be “on” (and how to break that cycle) ✨ Burnout—how it creeps in and what to watch for ✨ Practical mindset shifts to protect your time and energy Here’s the truth: You can be great at your job without sacrificing your life outside of it. So whether you’re a nurse case manager, adjuster, or anywhere in the work comp world—this episode is your reminder: 👉 Work hard. 👉 Pour the wine. 👉 And log off without guilt. If this hits home, don’t forget to like, subscribe, and share with someone who needs the reminder. #WorkCompOverWine #WorkComp #NurseCaseManager #BurnoutPrevention #WorkLifeBalance #HealthcareLeadership #CaseManagement

Episode 3 just dropped 🍷🎙️ Let’s talk about the thing everyone pretends they have figured out… WORK COMP BILLING 😅 In this episode, we get real about: – what actually counts as billable (and what definitely doesn’t) – the little mistakes that turn into BIG payment delays – why your documentation either gets you paid… or gets questioned 👀 – and how to keep your billing clean, clear, and defensible without overthinking it If you’ve ever stared at your invoice like “this feels right???”… this one’s for you. Grab a glass and come hang with us. 🍷 Because messy billing doesn’t just slow things down… it follows you. 👀 #WorkersComp #CaseManagement #NurseCaseManagement #Billing #WorkCompOverWine

Tonight on Work Comp Over Wine, we’re going UNCORKED with a rapid‑fire Q&A featuring Patricia Carothers — nurse case manager extraordinaire and the voice of reason when claims get messy. We’re sipping J Wrigley wine from Oregon’s Willamette Valley (because if we’re talking work comp… we’re doing it with good taste 😄). Check them out ➡️ https://www.wrigleywines.com/ This episode is packed with real‑world talk on the stuff you actually run into: navigating the work comp “team,” staying in your ethical lane, and keeping recovery + return‑to‑work moving without the drama. Drop your questions in the comments for the next Uncorked Q&A — we love a good topic (and a good pour). 🍷✨ #WorkCompOverWine #WorkersComp #CaseManagement #NurseCaseManager #ReturnToWork #ProfessionalBoundaries #WillametteValley #JWrigley

Pour yourself a glass and settle in for a lively, no-filter chat with Sarah — the Work Comp wizard who just leveled up to VP of Business Development. From her frontline case-manager days to building a national powerhouse, Sarah uncorks her full leadership journey, the culture secrets that fuel real results, and the “wizardry” that makes complex claims feel effortless. Real stories, real wine, and zero corporate jargon. What You’ll Hear • Sarah’s origin story: rising from case manager to VP wizard • The leadership shift that unlocked her biggest wins • Why culture is the real magic behind team growth and retention • Work Comp wizardry in action — favorite cases and lessons learned • Practical tips for leaders who want to grow people and results • The one question every emerging leader should ask themselves

Welcome to the very first sip of Work Comp over Wine – the podcast where we talk about the real side of workers’ compensation… with a glass of something good in hand. I’m Patricia, a registered nurse with over 35 years in workers’ comp case management. I own a national case management company, and I’ve seen every twist and turn this system throws at injured workers, their families, claims adjusters, and us case managers. If you’ve ever felt like the workers’ comp world forgets the actual human at the center of it all… you’re in the right place. Every episode we’ll cut through the jargon, share real stories from the field, and talk about what actually works (and what definitely doesn’t) to help people heal and get back to life. In this opening episode, I’m pouring out why I started the show, a little about my own journey from bedside nursing to running a national company, and what you can expect going forward — from the biggest frustrations injured workers face to simple mindset shifts that keep case managers from burning out. Grab a seat (and maybe a glass). New episodes drop every other week. If this resonates, hit subscribe, leave a review, and share it with a coworker or client. The more we reach, the better we can make this system — for everyone. Cheers to better outcomes and a little wine-fueled wisdom along the way.