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In this episode, we explore the often-overlooked but vital relationship between insurance representatives and collections representatives in California workers’ compensation. These two roles frequently find themselves at odds with competing goals that can lead to delays, disputes, and inefficiencies.
We discuss the challenges these teams face, such as communication barriers, mistrust, and regulatory complexities, and why strengthening their collaboration is essential for faster claim resolutions, accurate payments, and reduced disputes. You’ll also learn practical strategies for building trust, streamlining processes, and fostering mutual understanding between these critical stakeholders.
Using real-world examples and actionable insights, we demonstrate how better relationships lead to better outcomes—for insurers, providers, and patients alike.

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