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Ep. 302 – Liberty Mutual’s Excessive Refund Requests: How to Fight Back
Liberty Mutual has been sending refund requests for authorized, properly billed medical services, but do you really have to pay them back? In this episode, Max and Ayesha break down the legality of these demands, explain how to challenge them through California’s Independent Bill Review (IBR) process, and share real cases where providers successfully fought back.

Learn what the law says, how to respond to refund letters, and how to protect your practice from improper recoupments.

🎙️ Highlights:

• Why these refund demands are often invalid
• Step-by-step process to dispute and win through IBR
• Key California labor codes and CCRs to quote

Proactive steps to avoid future refund issues

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