In this episode, Miriam delves into the revolutionizing of workforce management and scheduling within the BPO sector, highlighting innovative approaches and their implications. She examines current trends in the healthcare BPO market and the ongoing digital transformation shaping the industry. The discussion extends to the growth and sustainability of supply chain management BPO, exploring key factors driving its evolution. Projections and growth drivers for middle-office BPO services are analyzed, emphasizing emerging opportunities. Miriam also discusses the crucial role of strategic partnerships in the evolution of BPO services. The episode concludes with closing remarks and a future outlook, summarizing the key insights discussed.

(0:00) Revolutionizing workforce management and scheduling in BPO

(2:16) Healthcare BPO market trends and digital transformation

(4:23) Growth and sustainability in supply chain management BPO

(6:54) Projections and growth drivers in middle-office BPO services

(8:44) The role of strategic partnerships in BPO evolution

(9:22) Closing remarks and future outlook