Somewhat of a filler episode this week discussing how dangerous working in customer service roles has become for young people, especially women. With violent customers increasing after the pandemic and sexual harassment becoming pervasive in the industry, is it even safe for teenagers to be working these jobs anymore? Also telling some personal anecdotes from my experience and some submitted by listeners too!

Follow me ~

IG: instagram.com/intoodeepod

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Resources ~

Long K, (2025) “Burnout in the Australian Retail Industry: Addressing Physical and Psychosocial Risks for 2025” Australian Retailers Association

Trioli V, (2024) “Decades ago, I learned the perks and pitfalls of paid work. So what do today's young Australians want from employment?” ABC

BBC (2024) “UK shop workers ‘targets’ as abuse and attacks soar”

Motorola Solutions (2024) “The state of retail worker safety in Australia and New Zealand”

National Retail Association (2020) “Abuse is Forcing Workers Out of Retail”

The University of Sydney (2024) “Sexual harassment rife in retail work”

Chapters ~

00:00 Intro

12:14 Increase in Violence

19:11 Retail Taking Advantage of Teenage Employees

27:28 Retail Stories from Listeners!