Run Your Business Like A Boss

Working with challenging clients


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There are many difficult aspects of running a business, but none much harder than things going pear-shaped with a client. Managing a challenging client relationship is lonely and triggering, and can leave you feeling rattled at best. So if you've ever found yourself ruminating over a tough situation with a client, I know you're going to get a lot of support from today’s episode.

The truth is, most business owners will experience a tricky interaction with a client at one time or another. But when you have a long history of client satisfaction, it can really catch you off guard. You beat yourself up or end up feeling really alone. So what do you do when it all goes wrong?

I talk about normalising challenging client experiences and step you through a few things that I’ve personally found helpful in the past. I discuss taking an objective view of the scenario to understand what was in your control and what was outside it. Was there something you could have mitigated from the outset? Did you and your client have mismatched expectations? Or perhaps there were external factors that you just couldn’t have anticipated.

I speak about imposter syndrome and the danger of using negative experiences to validate our fears. Taking the emotion out when analysing a situation is important to be able to approach the issue with a clear head and sound mind. 

There are times when clients may push boundaries or overstep on things you’re firm on. What are your values when it comes to not succumbing to your client’s demands? I encourage you to stand strong and never lay down your value system. I also share some practical ideas on how you can salvage a difficult client relationship without betraying your own principles. 


I encourage you to take the time to review and reset when you face a hard encounter. Remind yourself of the evidence that shows things are working for you. Think of the amazing results your clients have achieved with your help. Define yourself by all the times you have shown up, and not by the situations that were less than ideal. 


If you have been facing a difficult challenge with a client, I hope this episode offers you some valuable support. With the right perspective, you really can move forward through a hard time with clarity and a renewed sense of confidence. 


LINKS:

Previous episode mentioned:

101 - Thriving as a parent AND a business owner with Yara Heary


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Run Your Business Like A BossBy Kristy Robinson

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