In this episode, CANCER BUZZ speaks with Susan Salgado, PhD, keynote speaker at the upcoming 42nd National Oncology Conference, about her approach to organizational culture and leadership. With over 2 decades of experience in consulting spanning more than 20 industries, Dr. Salgado is adept at transferring hospitality skills to the field of health care. She discusses the importance of zeroing in on the employee experience first, and the downstream impacts this has on the patient or customer experience, as well as the key role leadership plays in reinforcing a human-centered culture.

Susan Salgado, PhD Founder Grason Consulting

"If you create a culture where people are thriving—where they feel valued and appreciated, they want to come to work every day, they love their colleagues, they love the work that they do, they feel that sense of purpose—that's when you're going to get the best out of your teams."

– Susan Salgado

For a deeper dive into this topic and other content that will help your team reimagine how care is delivered at your cancer program or practice, register today for the ACCC 42nd National Oncology Conference, October 15-17 in Denver, Colorado.

Resources:

Getting to Know the 2025 NOC Keynote

Attend the 42nd National Oncology Conference

Seven Steps to Achieve a Culture of Happiness at Work