Operational excellence at pace. Karen Turton shares the hospitality‑bred habits and systems that help any fast‑moving team deliver consistently brilliant service and turn insight into action where it matters most.

Many insights covered from this episode taken from our Hospitality Culture Report

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Welcome to Workplace Stories – the podcast from The People Experience Hub.

Join us as we explore the ever-evolving world of People Experience through conversations with leading experts, passionate practitioners, and thought-provoking panels.

From workplace culture and employee voice to wellbeing, leadership, and more, each episode brings fresh insight into what really shapes today’s world of work.

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Nick Court sits down with Will Easton, Head of Workplace Experience, to explore what it really takes to create workplaces that feel bold, human and relevant. They talk authenticity, breaking the rules, and what being a “workplace punk” looks like in practice, plus how a little rebelliousness can transform the employee experience.

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In this episode, host Nick Court is joined by Sara Duxbury, Business Psychologist and Founder and Director of Blooming Potential, to explore what HR professionals can practically take from the world of occupational psychology.

Together, they unpack how HR teams can better understand the field, what psychological tools and thinking can be added to an HR toolkit without needing to be an occupational psychologist, and how these insights can be applied day to day to create healthier, more effective workplaces.

The conversation focuses on real-world application—helping HR professionals make more informed decisions, support people more effectively, and build environments where individuals and organisations can thrive.

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In this unscripted episode, Nick Court sits down with Zoe Beattie, Head of People Experience and Engagement, for a candid conversation built around one simple question: “Your employee listening fails when…?”

No script. No agenda. Just two experts exploring the real reasons organisations get employee listening wrong - and what it takes to get it right.

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Join us for Hospitality Beyond Service: Building a Thriving Hospitality Workforce in 2026, where we break down key insights from our Hospitality Culture Index Report.

Sign up here: https://us06web.zoom.us/webinar/register/2617682936265/WN_-ANiR2rEQIexETLzqZX1Dw

In the fast‑paced, high‑pressure world of hospitality, the General Manager role is truly make‑or‑break for the team, the customer experience, and the commercial performance of the business. But what actually separates the good from the great?

In this episode, we dive into the data behind high‑performing pub and hospitality GMs. From leadership behaviours and culture-building skills to decision‑making and day‑to‑day impact, we unpack the insights that reveal what the very best GMs consistently do differently and why they’re so critical to operational success.

If you want to understand the real drivers of great management in hospitality, this is the episode to listen to.

In this bonus episode, Nick and Paul open up about their favourite skincare hacks, the products that actually work, and why conversations about men’s skincare are long overdue.

In this unfiltered conversation, Nick sits down with Dr. Paul Taylor-Pitt, OD Strategist and Developmental Coach, to explore his journey through change and change management. Drawing on his experience in organisational development, leadership, and somatics, Paul shares human stories and practical insights on shifting culture, strengthening collaboration, and driving meaningful, sustainable transformation. No agendas - just a real conversation about people, change, and what truly matters.

Global HR leader Ciprian Arhire shares why transformation isn’t a sprint but a long game—blending AI, agility, and employee voice to drive lasting impact. Tune in for insights on rethinking HR’s role, measuring ROI, and shaping the future of work.

Welcome to Workplace Stories – the podcast from The People Experience Hub.

Join us as we explore the ever-evolving world of People Experience through conversations with leading experts, passionate practitioners, and thought-provoking panels.

From workplace culture and employee voice to wellbeing, leadership, and more—each episode brings fresh insight into what really shapes today’s world of work.