In this episode of At the Nurses’ Station, Kelly and Sam dive headfirst into workplace violence in healthcare, focusing on the daily reality of patient and visitor aggression toward nurses and hospital staff. From verbal threats and intimidation, to physical assault, they examine why so many healthcare workers are told this behavior is “not tolerated”, yet continue to experience it shift after shift.

They discuss how nurse safety is often deprioritized in the name of patient satisfaction, why hospitals rely heavily on de-escalation training instead of real security support, and how repeated exposure to violence leads to normalization and burnout. The episode also explores the legal and ethical gray areas surrounding assault on healthcare workers, including intoxicated, psychiatric, or cognitively impaired patients and why meaningful change in hospital workplace safety won’t happen until violence against nurses is treated as unacceptable, not inevitable.

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