BigTechs and challenger banks are here to stay. Can incumbent banks still thrive? In this episode, we speak with Elias Ghanem, global head of Market Intelligence at Capgemini Financial Services, and Theodora Lau, founder of Unconventional Ventures, a boutique consulting firm that drives innovation in the financial services ecosystem, about how new players have helped bring digital has come to the forefront and what banks can do to create experiences that make customers want to come back for more.