The World Insurance Report 2020 podcast takes a deep dive into customers’ adoption of a millennial mindset to research and purchase insurance. Host Mary-Ellen Harn speaks with Elias Ghanem, global head of Market Intelligence at Capgemini Financial Services, and Steve Tunstall, Co-founder and CEO of Inzsure.com about customers' growing usage of digital channels, as well as their increasing willingness to purchase insurance from non-traditional firms. How does this impact the insurance industry? What will be the best way forward for insurance firms to win customers? Tune in and find out.