In this episode of In The ARENA, Mimi Nicklin and I discuss empathy. It’s often thought that in the corporate world there is no room for empathy, in fact, people may say that you can be taken advantage of. Well, in this episode, you’ll find out why that’s completely untrue. 

Key podcast topics: 

The empathy deficit

Empathy in the corporate world

The skills set empathy requires

Mimi’s biography:

Mimi is a thought leader driving the force globally for Listening Led Leadership and higher levels of empathy in our workplaces, and world. A best-selling author, the founder of the world’s first organizational empathy training platform and the CEO of her own ad agency, she is contagiously passionate about our need to reconnect humanism with capitalism for sustained success.

With over 60,000 people following her work online and having worked with clients as varied as Coca-Cola, Unilever, StandardChartered, Cisco, Aditya Birla, Pfizer, Capgemini, Gitex, Daraz (Alibaba), theEuropean Union, The Metropolitan Police Service UK, and the governments of SriLanka, Singapore, Saudi Arabia and Dubai, she is a prominent force for driving change in how we engage and communicate.

Inspired by her debut podcasts’ success, which reached 85,000 people in Season 1 (voted as a Top 5 podcast inthe United Arab Emirates.), Mimi has since launch her second storytelling podcast,‘MimiYouYou’ which is growing at over 1000% across theworld. She is frequently featured on other podcasts and live radio & TV including across the BBC networks and including shows such as the Harvard BusinessReview and Nokia.

Podcast highlights:

00:00 Introduction

01:00 What a creative brain needs

04:48 “The more passion you have, the more time you’ll create”

07:50 Discovering empathy

12:24 From Sri Lanka to Malaysia

14:46 There’s no eureka moment in the journey of success

19:33 “I’m not focused on money or data”

26:39 What is empathy?

32:30 Listening is a learned skill set

37:09 The results of an empathy deficit

45:27 Is it possible to empathize without feeling?

48:26 Choosing the right partner

50:50 Empathy does not make men soft

54:41 Mimi’s services

57:19 Finding the right team

01:01:00 How to work with Mimi

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