Quality and its perception can convert customers to ambassadors or send you back to the drawing board. But just how correlated is quality assurance and customer experience? The World Quality Report 2018-19 has a few pointers.

This annual report is a global benchmark, examining the state of application quality and testing practices across multiple industries in 32 countries

Download your copy of the 10th edition of World Quality Report : https://goo.gl/KyY4ML