The World Retail Banking Report 2020 podcast explores how the global pandemic has generated more consumer demand for digital, and how banks can meet customer needs through platformification. Spiros Margaris, Founder of Margaris Ventures, and Elias Ghanem, Global Head of Market Intelligence at Capgemini Financial Services, join host Mary-Ellen Harn to discuss how legacy modernization can help build successful and sustainable banking platforms that help deliver a "beyond banking" experience.