In this episode, we explore the findings of The World Retail Banking Report 2020, including how the global pandemic has generated more consumer demand for digital, and how banks can meet customer needs through platformification. Spiros Margaris, Founder of Margaris Ventures, and Elias Ghanem, Global Head of Market Intelligence at Capgemini Financial Services, join us to discuss how legacy modernization can help build successful and sustainable banking platforms that help deliver a “beyond banking” experience.