What one small detail in a restaurant survey reveals about anonymity and guest feedback.

In this episode of So You Want My Feedback?, we review a restaurant survey sent after a recent dining experience—and quickly uncover a small detail that could have a big impact on the feedback it receives.

From how the survey frames its opening question to how it handles guest identity, we break down what works, what doesn’t, and what it may be doing to limit honest responses.

If you’re collecting guest feedback, this is a reminder that how you ask… matters just as much as what you ask.