AB Majlis

Would you trust AI with your 25-year mortgage? Mashreq's Mohamed Abdel Razek on building trust in tech


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Can your bank's AI agent talk to your personal AI agent to handle your finances? Mashreq's technology chief Mohamed Abdel Razek reveals how the UAE's largest private bank is deploying 70-80 AI use cases across fraud detection, credit decisions, and customer experience.

While he envisions a future of conversational banking—imagine talking to an ATM like a person—Razek questions whether you'd trust a computer to approve your 25-year mortgage today. In this candid conversation, discover why "trustworthy AI-infused banking" is Mashreq's strategy, how voice recognition could revolutionize banking, and why the UAE's digital infrastructure gives it a massive advantage in the global AI race. Plus: the surprising reason why even tech experts wouldn't get in a pilotless drone.

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AB MajlisBy Arabian Business