A letter posted on a lavatory wall to amuse with its verbosity highlights the deficiencies of another missive by a virtuoso at apology – and guff. <hr> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.

A letter posted on a lavatory wall to amuse with its verbosity highlights the deficiencies of another missive by a virtuoso at apology – and guff. Hosted on Acast. See acast.com/privacy for more information.

A letter posted on a lavatory wall to amuse with its verbosity highlights the deficiencies of another missive by a virtuoso at apology – and guff. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer">acast.com/privacy</a> for more information.

Writing is on the wall for ‘customer care’

Financial Times management columnist Lucy Kellaway pokes fun at management fads and jargon, and celebrates the ups and downs of office life. <hr> Hosted on Acast. See <a style='color:grey;' target='_blank' rel='noopener noreferrer' href='https://acast.com/privacy'>acast.com/privacy</a> for more information.

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Financial Times management columnist Lucy Kellaway pokes fun at management fads and jargon, and celebrates the ups and downs of office life. Hosted on Acast. See acast.com/privacy for more information.

Financial Times management columnist Lucy Kellaway pokes fun at management fads and jargon, and celebrates the ups and downs of office life. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer">acast.com/privacy</a> for more information.

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Writing is on the wall for ‘customer care’

Writing is on the wall for ‘customer care’