Whether your company provides face-to-face services or virtual ones, the novel Coronavirus pandemic has given us an opportunity to examine what has been going wrong… and what we can do to fix it. In this episode, you’ll hear some positive changes that are emerging from this crisis, a few negatives, some hidden opportunities, and potential threats to future success. 

Grace also explains the “neutral zone” of transition and why it’s important to acknowledge and fully experience the grief of what you’re leaving behind.

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