Part 1

Describe an occasion when many people were smiling.

You should say

When it happened

Who you were with

What happened

And explain why many people were smiling.

Describe a good service you received

You should say

What the service is

When you received it

Who you were with

How do you feel about it

Part 2

Do you think people who like to smile or more friendly?

Why do most people smile in photographs?

Do women smile more than men?

Do people smile more when they are younger or older?

What do you think of the relationship between companies and customers?

As a customer, what kinds of services would you expect to receive from a company?

What kinds of jobs involve coping with the public?

Why should companies react quickly when customers have difficulties?