Sheryl Kingstone from Yankee Group's Customer-Centric Strategies team reviews current trends in improving the customer experience and the top five ways you can improve CSR effectiveness.

Yankee Group Reveals Top Five Ways to Increase CSR Effectiveness

Customer Interactions with Jacada is a podcast series that focuses on solutions to improve the customer experience. View these podcasts to get an insider's view of best practices in the call center, customer service metrics and current agent and customer satisfaction statistics. In addition, there are other hot topics to learn about, such as the latest in social media advancements and the evolution in cloud computing.

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Yankee Group Reveals Top Five Ways to Increase CSR Effectiveness

Yankee Group Reveals Top Five Ways to Increase CSR Effectiveness