When dealing with working agreements gone wrong with a developer, we always hope that it’s a misunderstanding that can be solved with an easy conversation. In the cases where it’s not, we believe this is when a Scrum Master needs friends. Scrum Masters should always be willing to work with other areas of management such as leadership, financial, human resources, etc. If a developer is consistently breaking an agreement this is where we believe management should get involved to create a performance plan for that individual and hopefully resolve the issue.

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Todd and Ryan also co-authored a book - Fixing Your Scrum: Practical Solutions to Common Scrum Problems.

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