In this episode of Home Care Business Insights, we break down the essential performance metrics every home care owner should review during a Year-End Business Checkup. From client retention and lifetime value to revenue trends, profit margins, caregiver turnover, and hospitalization rates, we explore the numbers that reveal the true health of your agency. We also discuss how leading organizations use data—supported by tools like Tendio—to drive smarter decisions, strengthen operations, and uphold high-quality care through frameworks like the GreatCare® promise. Whether you’re looking to stabilize your business, identify growth opportunities, or simply gain more visibility into your performance, this episode offers a clear roadmap to help you finish the year strong and plan for long-term success.