In this episode of Enterprising Insights, The Futurum Group Enterprise Applications Research Director Keith Kirkpatrick is joined by Craig Durr, Research Director, Collaboration, and Sherril Hanson, Senior Analyst, CX, both with The Futurum Group. The trio will discuss the key developments in the market over the past year, covering SaaS, customer experience, and collaboration technologies, and discuss how the three areas continue to converge. They will also discuss the key underlying technologies in use, pricing models, and provide their assessment of key market trends.

Finally, the group will close out the show with the “Rant or Rave” segment, where Kirkpatrick picks one item in the market, and asks his two guests to either champion or criticize it.